Step Up and Lead

Name: Step up and Lead
Item: Step Up and Lead
Rating: 5
Author: Mike Sutt

List Price: $71.00

Now: $49.00

In Step Up and Lead, Frank Viscuso—author, speaker, and career deputy chief—shares the secrets of effective fire service leadership, introduces the traits and skills essential for successful fire service leaders, and discusses the importance of customer service.

Designed to help you reach the top of your profession, this book is considered a must-read for anyone who is ready to step up and lead!

“This book does not belong on your bookshelf, it belongs on your desk, dog-eared, highlighted, and written in. Don’t just read it. Use it.” —Vincent Dunn, Deputy Chief (Ret.), FDNY

Click here for the Audiobook - available on Amazon Audible!

Contents:

Foreword by Vincent Dunn
Acknowledgments
A leader of one
Leadership traits
Leadership skills
Customer service
Call to action
Index

Features and Benefits:

Utilize the talents, skills & abilities of others
Effectively delegate tasks
Deal with subordinate problems
Critique others
Prevent freelancing
Create a mentorship program
Improve workplace morale
Provide praise and recognition
Conduct effective meetings
Tackle administrative tasks
Create programs
Communicate and present
Lead on the fireground
Set and achieve goals
Provide exceptional customer service
Make high pressure decisions
Gain a competitive advantage with promotions

by Frank Viscuso, Deputy Chief, Kearny (NJ) Fire Department

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Reviews (3)
Additional info

Description

Designed to help you reach the top of your profession, this book is considered a must-read for anyone who is ready to step up and lead!

“This book does not belong on your bookshelf, it belongs on your desk, dog-eared, highlighted, and written in. Don’t just read it. Use it.” —Vincent Dunn, Deputy Chief (Ret.), FDNY

Click here for the Audiobook - available on Amazon Audible!

Contents:

Foreword by Vincent Dunn
Acknowledgments
A leader of one
Leadership traits
Leadership skills
Customer service
Call to action
Index

Features and Benefits:

Utilize the talents, skills & abilities of others
Effectively delegate tasks
Deal with subordinate problems
Critique others
Prevent freelancing
Create a mentorship program
Improve workplace morale
Provide praise and recognition
Conduct effective meetings
Tackle administrative tasks
Create programs
Communicate and present
Lead on the fireground
Set and achieve goals
Provide exceptional customer service
Make high pressure decisions
Gain a competitive advantage with promotions

by Frank Viscuso, Deputy Chief, Kearny (NJ) Fire Department

Reviews (3)

Write a review

Step up and Lead

A must read for leaders of any rank. Frank is a great writer and truly developed my skill set in the fire service.

Posted by Mike Sutt on Sep 16th 2022

Step Up and Lead

A must have book for the aspiring and current officer. Skip the theories and studies and lead your people.

Posted by David Casey on Apr 15th 2022

Step Up and Lead

I bought this book for my nephew who is a Sergeant/Medic in the US Army and an EMT with Bethesda-Chevy Chase Rescue Squad in Maryland. I'd have given him my copy, but this is one of those books that I use quite frequently and feel that anyone with a desire to serve the public or their organization should have a copy of. Chief Viscuso's writing is something you can really sink your teeth into. Along with this book, give Common Valor a read. You won't be disappointed!

Posted by Scott Rywolt on Jun 10th 2021