Step Up and LeadFrank Viscuso
Step Up and Lead
By Frank Viscuso, Deputy Chief, Kearny (NJ) Fire Department
In Step Up and Lead, Frank Viscuso—author, speaker, and career deputy chief—shares the secrets of effective fire service leadership, introduces the traits and skills essential for successful fire service leaders, and discusses the importance of customer service.
Designed to help you reach the top of your profession, this book is considered a must-read for anyone who is ready to step up and lead!
“This book does not belong on your bookshelf, it belongs on your desk, dog-eared, highlighted, and written in. Don’t just read it. Use it.” —Vincent Dunn, Deputy Chief (Ret.), FDNY
- Foreword by Vincent Dunn
- A leader of one
- Leadership traits
- Leadership skills
- Customer service
- Call to action
Features and Benefits:
- Utilize the talents, skills & abilities of others
- Effectively delegate tasks
- Deal with subordinate problems
- Critique others
- Prevent freelancing
- Create a mentorship program
- Improve workplace morale
- Provide praise and recognition
- Conduct effective meetings
- Tackle administrative tasks
- Create programs
- Communicate and present
- Lead on the fireground
- Set and achieve goals
- Provide exceptional customer service
- Make high pressure decisions
- Gain a competitive advantage with promotions
A must read for leaders of any rank. Frank is a great writer and truly developed my skill set in the fire service.
A must have book for the aspiring and current officer. Skip the theories and studies and lead your people.
I bought this book for my nephew who is a Sergeant/Medic in the US Army and an EMT with Bethesda-Chevy Chase Rescue Squad in Maryland. I'd have given him my copy, but this is one of those books that I use quite frequently and feel that anyone with a desire to serve the public or their organization should have a copy of. Chief Viscuso's writing is something you can really sink your teeth into. Along with this book, give Common Valor a read. You won't be disappointed!