Step Up and Lead - eBookFrank Viscuso
Step Up and Lead - eBook
By Frank Viscuso, Deputy Chief, Kearny (NJ) Fire Department
In Step Up and Lead, Frank Viscuso—author, speaker, and career deputy chief—shares the secrets of effective fire service leadership, introduces the traits and skills essential for successful fire service leaders, and discusses the importance of customer service.
Designed to help you reach the top of your profession, this book is considered a must-read for anyone who is ready to step up and lead!
“This book does not belong on your bookshelf, it belongs on your desk, dog-eared, highlighted, and written in. Don’t just read it. Use it.” —Vincent Dunn, Deputy Chief (Ret.), FDNY
- Foreword by Vincent Dunn
- A leader of one
- Leadership traits
- Leadership skills
- Customer service
- Call to action
Features and Benefits:
- Utilize the talents, skills & abilities of others
- Effectively delegate tasks
- Deal with subordinate problems
- Critique others
- Prevent freelancing
- Create a mentorship program
- Improve workplace morale
- Provide praise and recognition
- Conduct effective meetings
- Tackle administrative tasks
- Create programs
- Communicate and present
- Lead on the fireground
- Set and achieve goals
- Provide exceptional customer service
- Make high pressure decisions
- Gain a competitive advantage with promotions
This book lays down a great frame of mind on how to do the things to be a good leader.
This is an excellent book for not only inspiring Officers, but for Current Officers to step-up their game to make a true difference in their respective organizations and across the Fire Service as a whole.
Awesome book, very easy to read.
"Step up and Lead" by Frank Viscuso needs to be on every Officer or aspiring officers bookshelf. Frank has put together and extremely readable narrative that lays out who are leaders, what traits to look for in leaders, skills that leaders need, and what costumer service really looks like. He has a great perspective of being and having been one of those leaders we all aspire to be. He has not stopped learning and clearly the reads want to continue to learn. Even if you don't find something new when you read this book the first time, read it again, you missed something.