Dealing with Difficult People: For Fire and EMS Organizations
Jerry Streich
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Jerry Streich
Dealing with Difficult People: For Fire and EMS Organizations
Some fires don't start on the fireground - they start in conversations, in silence, and in the unchecked behaviors that quietly shape the workplace culture.
In today's fire service, leadership is more complex and more critical than ever. Social media fuels misinformation, personal struggles follow employees into the station, and toxic behaviors can spread just as quickly as fire. What happens online and at home doesn’t stay there—it shows up at roll call, affecting team dynamics, morale, and safety.
Dealing with Difficult People is an essential leadership handbook for fire chiefs, officers, and supervisors navigating the human challenges that often overshadow operational demands. This practical guide equips leaders with the tools to recognize, manage, and respond to a wide range of difficult behaviors, including:
- Workplace bullying and harassment
- Gossip and defamation
- Disengaged or disgruntled employees
- Toxic attitudes and cultural issues
- High-risk behaviors that threaten team safety and reputation
Written by fire chief and former Army combat medic Jerry Streich, this book draws on real-world experience in high-pressure environments where leadership decisions carry serious consequences. Streich provides actionable strategies to help leaders protect their teams, maintain professionalism, and build a healthier, more accountable firehouse culture.
Whether you're a seasoned chief or a newly promoted officer, this book will help you lead with clarity, confidence, and control—before small issues become major incidents.
- Format:
- Paperback
- Number of Pages:
- 166
- Published Date:
- March 2026
- ISBN:
- 9781593706128
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Reviews
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One of the best!
This is one of the best leadership books I have read from the Chief. The job comes with challenges and Chief Streich addresses some of the most harsh personalities will face in the fire stations. His comment, "There tend to be more fires inside the station than outside" is so true. Well done! This should become mandatory reading for all firefighters and fire officers.