Effective Fire and Emergency Services Administration, 2nd edition

By: Robert S. Fleming, Ed.D.

Effective Fire and Emergency Services Administration, 2nd Ed. prepares individuals for successful careers in fire and emergency services administration, examining critical areas such as:

• Effective Management and Leadership: Get insights into essential management functions, leadership development, and the transition from firefighter to officer roles.
• Organizational Challenges and Planning: Learn how to address contemporary challenges in fire and emergency services, including stakeholder expectations, environmental scanning, and strategic planning.
• Human Resources and Professional Development: Explore the nuances of managing personnel, career advancement, recruitment, retention, and the importance of ongoing training and certification.
• Communication and Decision-Making: See how effective communication can positively impact decision-making processes and drive problem-solving strategies in both administrative and emergency scenarios.
• Resource and Risk Management: Discover how to manage physical, financial, and human resources, while also addressing safety, health, wellness, and risk management in fire services.
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Whether you're working toward career advancement or currently serving in an administrative role, this book equips both you and the organizations you lead for success. It’s a valuable resource for students, personnel, and operational and administrative officers looking to excel in leadership and prepare for promotional exams.

Written by Robert S. Fleming, a highly respected expert with over 50 years of experience in fire and emergency services, this book and the previous edition reflect his extensive knowledge in organizational effectiveness and leadership development.

*****

Table of Contents

Foreword

Preface

About the Author

1. Challenges and Expectations for Contemporary Fire and Emergency Services Organizations

Opening Scenario
Chapter Objectives
Introduction
Organizational Stakeholders and Their Expectations

• Products and Services
• Challenges to Service Delivery
• Stakeholder Expectations
• Business Framework
• Staffing Models for Volunteer, Combination, and Career Organizations
• Organizational Performance Measures

Organizations as Systems

• Systems Approach
• External Environment

Organizational Planning Approaches
Environmental Scanning
SWOT Analysis
Closing Scenario
Summary
Key Terms
Case Study
Case Questions
Questions
Projects
Notes

2. Preparing for Success in Fire and Emergency Services Administration

Opening Scenario

Chapter Objectives

Introduction

Managerial Skills

• Levels of Management
• Types of Managerial Positions
• Types of Positions
• Managerial Roles
• Role Theory
• Role-Related Issues

Career Opportunities and Advancement

• Making the Transition: Firefighter to Line Officer
• Making the Transition: Line Officer to Chief Officer
• Fire and Emergency Services Training
• Fire and Emergency Services Certification
• Higher Education Opportunities
• The Fire Service as a Profession
• Professional Development

Closing Scenario

Summary

Key Terms

Case Study

Case Questions

Questions

Projects

Notes

Recommended Reading

3. Management Theory and Practice

Opening Scenario

Chapter Objectives

Introduction

Evolution of Management Theory

• Why Study Management Theory
• The Evolution of Management Theory and Practice
• Classical Management Approach
• Behavioral Management Approach
• Management Science Approach

Contemporary Management Approaches

Essential Management Concepts

• Division of Labor
• Labor Specialization
• Organizational Structure
• Chain of Command
• Unity of Command
• Span of Control
• Centralization versus Decentralization
• Delegation

Managing People and Tasks

• The Managerial Grid

Closing Scenario

Summary

Key Terms

Case Study

• Case Questions

Questions

Project

Notes

4. Management Functions and Managerial Success

Opening Scenario

Chapter Objectives

Introduction

The Management Functions

The Planning Function

The Strategic Planning Process

• Preparation Phase
• Planning Phase
• Implementation Phase

The Organizing Function

The Directing Function

The Controlling Function

Closing Scenario

Summary

Key Terms

Case Study

• Case Questions

Questions

Note

Projects

Recommended Reading

5.  Leadership, Personal, and Organizational Effectiveness

Opening Scenario

Chapter Objectives

Introduction

Management versus Leadership

• Individual Behavior
• Group Behavior
• Group Development Stages
• Group Dimensions
• Developing Management and Leadership Skills
• Sources of Power
• Becoming a Manager/Leader

Leadership Theory and Practice

• Trait Theories
• Behavioral Theories
• Contingency Theories

Organizational Culture

Managing Change

• Organizational Change
• Change Management Processes and Strategies

Closing Scenario

Summary

Key Terms

Case Study

• Case Questions

Questions

Projects

Recommended Reading

Notes

6. Ensuring Communication Effectiveness

Opening Scenario

Chapter Objectives

Introduction

Purpose of Communication

The Role of Organizational Communication

• Stakeholder Expectations for Communication

The Communication Process

• Types of Communication
• Forms of Communication
• Communication Patterns, Context, and Logistics

Communication Effectiveness

• Barriers to Effective Communication
• Increasing Communication Effectiveness
• Communicating through Effective Presentations
• Communicating through Informative and Persuasive Press Releases

Closing Scenario

Summary

Key Terms

Case Study

• Case Questions

Questions

Projects

Recommended Reading

Note

7. Decision-Making, Problem-Solving, and Information Management

Opening Scenario

Chapter Objectives

Introduction

Decision-Making and Problem-Solving

Information Management

• Data and Information
• Documentation and Records Management
• Information Systems

Making Informed Decisions

• Programmed and Nonprogrammed Decisions
• Individual versus Group Decision-Making
• Decision-Making Process

Solving Challenging Problems

• Managing Complaints
• Managing Conflict

Closing Scenario

Summary

Key Terms

Case Study

• Case Questions

Questions

Projects

8. Human Resource Management

Opening Scenario

Chapter Objectives

Introduction

• The Role of Human Resources in Organizational Success
• Human Resource Management

Strategic Human Resource Management

• Human Resource Management Activities
• Human Resource Planning
• Recruiting Personnel
• Motivating and Empowering Personnel
• Retaining Personnel

Maximizing Personnel Effectiveness

• Training and Development Activities
• Performance Evaluation
• Discipline

Labor–Management Relations

• Labor–Management Process

Closing Scenario

Summary

Key Terms

Case Study

• Case Questions

Questions

Projects

Notes

9. Managing Physical and Financial Resources

Opening Scenario

Chapter Objectives

Introduction

Managing Physical Resources

• Facilities
• Apparatus
• Equipment
• Personal Protective Equipment
• Materials and Supplies

Managing Financial Resources

• The Budgeting Process

Closing Scenario

Summary

Key Terms

Case Study

• Case Questions

Questions

Projects

Notes

Recommended Reading

10. Venues of Fire and Emergency Services Administration

Opening Scenario

Chapter Objectives

Introduction

Managing Off and On the Incident Scene

Health and Safety

• Line-of-Duty Deaths

Preincident Planning

• Preplan Components

Incident Management

• Incident Action Plans
• Incident Management Priorities
• Incident Scene Safety
• Incident Management System

Closing Scenario

Summary

Key Terms

Case Study

• Case Questions

Questions

Projects

Recommended Reading

Notes

11. Contemporary Issues in Fire and Emergency Services Administration

Opening Scenario

Chapter Objectives

Introduction

Contemporary Management Issues

Managing and Leading

Responsible Leadership

• Integrity and Ethics
• Diversity, Equity, and Inclusion
• Social Responsibility
• Reputation Management
• Safety, Health, and Wellness
• Stewardship
• Managing Human Resources
• Managing Financial Resources
• Managing Physical Resources
• Time Management
• Risk Management

Closing Scenario

Summary

Key Terms

Case Study

• Case Questions

Questions

Projects

Notes

Recommended Reading

12. Preparing Yourself and Your Organization for Future Success

Opening Scenario

Chapter Objectives

Introduction

• Understanding and Addressing the Fire Problem
• Understanding and Addressing Stakeholder Expectations
• Community Risk Assessment
• Evaluating Fire and Emergency Services

Working with Stakeholder Groups

• Working with Internal Stakeholders
• Working with Elected and Appointed Officials
• Working with the Public
• Working with the Media
• Working with Other Agencies

The Future of Fire and Emergency Services

• Preparing and Positioning Your Organization for the Future
• Preparing Yourself for the Future

Closing Scenario

Summary

Key Terms

Case Study

• Case Questions

Questions

Projects

Recommended Reading

Notes

Appendixes

A             Fire and Emergency Services Higher Education Professional Development Models

B             Fire and Emergency Services Higher Education Correlation Matrix

C            Listing of Relevant National Fire Protection Association Standards

D            Fire and Emergency Services Organizations

Glossary

Index