
35 Things Every Fire Officer Must Know and Do - eBook
Frank Viscuso35 Things Every Fire Officer Must Know and Do
By: Frank Viscuso
In the fire service, knowledge is more than power; it’s the key to leading with purpose, earning respect, and making a real impact. 35 Things Every Fire Officer Must Know and Do, is your go-to playbook for building credibility, managing with confidence, and inspiring your team to reach their full potential.
Written by best-selling author and fire service leader Frank Viscuso, this title delivers practical lessons for both newly promoted officers and seasoned leaders. From mastering the basics to resolving conflict, managing performance, and building trust, Chief Viscuso distils decades of operational and leadership experience into actionable principles you can put to work immediately.
With real-world examples, teaching tools, and clear takeaways, this book simplifies the complex challenges of leadership and provides a proven framework for navigating the demands of the job.
This playbook serves as a powerful companion to 35 Things Every Firefighter Must Know and Do, and together they provide a comprehensive guide to succeeding in the fire service, no matter where you are in your career.
*****
Table of Contents
Foreword
Acknowledgments
Introduction
- It’s Not about You
- Set the Standard
- Show up Prepared
- Forge Strong Bonds
- Master the Basics
- Inspiration Is Better Than Intimidation
- Be a Positive Role Model
- The Normalization of Deviance
- Master the Art of Communication
- The Power of Stories as a Teaching Method
- How to Conduct a Post incident Analysis
- Root Cause Analysis
- Set Expectations Up Front
- Promote Interlocking Accountability
- Conflict Resolution
- Let the Best Ideas Win
- Risk Is Part of the Job (Never Stop Learning)
- Hard Chargers, Coasters, Complainers, and Corner Mutts
- Give Constructive Criticism
- Insubordination (and the 3 Us)
- Progressive Discipline
- The Advantages of Delegation
- Trust but Verify
- Ruthless Repetitions
- The Five-Step Process (Administrative Duties)
- The Power of Recognition
- Trust Is Nonnegotiable
- Freelancing Is Unacceptable
- Why Teams Fail
- Firefighters Inherit Emergencies
- Change Is Necessary
- Stay Calm
- Practice Humility
- The Importance of Report Writing
- Provide Exceptional Customer Service
- Bonus Chapter—Invest in Your Future
Conclusion
Notes
Index
About the Author
Additional Books by Frank Viscuso
- Format:
- eBook
- Number of Pages:
- 224
- Published Date:
- July 2025
- ISBN:
- E9781593705213