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ebook - Step Up and Lead

$49.00
$39.20

In Step Up and Lead, Frank ViscusoŒŒ‹—author, speaker, and career deputy chiefŒŒ‹—shares the secrets of effective fire service leadership, introduces the traits and skills essential for successful fire service leaders, and discusses the importance of customer service.

Designed to help you reach the top of your profession, this book is considered a must-read for anyone who is ready to step up and lead!

“This book does not belong on your bookshelf, it belongs on your desk, dog-eared, highlighted, and written in. Don’t just read it. Use it.”Vincent Dunn, Deputy Chief (Ret.), FDNY

Click here for the audiobook, narrated by Chief Viscuso.

Contents:

  • Foreword by Vincent Dunn
  • Acknowledgments
  • A leader of one
  • Leadership traits
  • Leadership skills
  • Customer service
  • Call to action
  • Index

Features and Benefits:

  • Utilize the talents, skills & abilities of others
  • Effectively delegate tasks
  • Deal with subordinate problems
  • Critique others
  • Prevent freelancing
  • Create a mentorship program
  • Improve workplace morale
  • Provide praise and recognition
  • Conduct effective meetings
  • Tackle administrative tasks
  • Create programs
  • Communicate and present
  • Lead on the fireground
  • Set and achieve goals
  • Provide exceptional customer service
  • Make high pressure decisions
  • Gain a competitive advantage with promotions

by Frank Viscuso, Deputy Chief, Kearny (NJ) Fire Department

 

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Description

In Step Up and Lead, Frank ViscusoŒŒ‹—author, speaker, and career deputy chiefŒŒ‹—shares the secrets of effective fire service leadership, introduces the traits and skills essential for successful fire service leaders, and discusses the importance of customer service.

Designed to help you reach the top of your profession, this book is considered a must-read for anyone who is ready to step up and lead!

“This book does not belong on your bookshelf, it belongs on your desk, dog-eared, highlighted, and written in. Don’t just read it. Use it.”Vincent Dunn, Deputy Chief (Ret.), FDNY

Click here for the audiobook, narrated by Chief Viscuso.

Contents:

  • Foreword by Vincent Dunn
  • Acknowledgments
  • A leader of one
  • Leadership traits
  • Leadership skills
  • Customer service
  • Call to action
  • Index

Features and Benefits:

  • Utilize the talents, skills & abilities of others
  • Effectively delegate tasks
  • Deal with subordinate problems
  • Critique others
  • Prevent freelancing
  • Create a mentorship program
  • Improve workplace morale
  • Provide praise and recognition
  • Conduct effective meetings
  • Tackle administrative tasks
  • Create programs
  • Communicate and present
  • Lead on the fireground
  • Set and achieve goals
  • Provide exceptional customer service
  • Make high pressure decisions
  • Gain a competitive advantage with promotions

by Frank Viscuso, Deputy Chief, Kearny (NJ) Fire Department

 

Reviews (4)

Write a review

Great Read!

This book lays down a great frame of mind on how to do the things to be a good leader.
Posted by L Dean Minneman on Feb 10th 2021

Step-Up and Lead

This is an excellent book for not only inspiring Officers, but for Current Officers to step-up their game to make a true difference in their respective organizations and across the Fire Service as a whole.
Posted by Gary Wezel on Oct 13th 2020

Step Up & Lead

Awesome book, very easy to read.
Posted by Jacob Mount on May 11th 2020

Additional info

SKU: E9781593703080
Availability: Usually ships the next business day.
Width: 6.00
Height: 9.00